How can we help?
Answers to the questions studio owners ask most. Can’t find yours? Write to us and a person replies within one business day.
Write to supportGetting started
How do I create my studio?
Sign-up opens very soon. Until then, write to support@elastudio.app and we set up your studio with you.
What do I need to start taking payments?
A Stripe account in your studio’s name. elastudio walks you through connecting it. Payments then go straight to you.
Can I bring my members from a spreadsheet?
Yes. Upload a CSV file and match each column to a field in elastudio, such as name, e-mail and phone.
How long does setup take?
Most of it is entering your class types, your weekly schedule and your passes. A small studio can do it in an afternoon.
Members and bookings
Do members need an app?
No. They book on your pages or inside your website, and can install your studio on their home screen as an app with your name.
How do members sign in?
With a code sent by e-mail, a magic link or their Google account. There are no passwords to forget.
What happens when a class is full?
On Growth and Pro, members join the waitlist. When a spot opens, the next person is booked and told automatically.
Can members cancel on their own?
Yes. Before cancelling they see whether the credit comes back, based on the notice period you set.
Payments
Which payment methods can members use?
Card and Pix in the same checkout. Monthly memberships renew on the member’s card.
Does elastudio take a fee on payments?
No. Stripe charges its own processing fees to your Stripe account. elastudio takes nothing from your sales.
Can I record cash or bank transfers?
Yes. Record manual payments, send receipts and issue refunds from the admin.
Plans and billing
Is the Free plan really free?
Yes, with limits: 1 location, 1 room, 1 staff login, 20 active members a month, 3 passes and 1 membership.
Can I cancel any time?
Yes. Monthly plans have no contract. Paying yearly costs about 20% less.
Do prices include tax?
Prices are shown before any tax that applies where your studio is. Your invoice shows the details.
Privacy and security
Who owns my members’ data?
Your studio does. elastudio processes it on your behalf to run bookings and payments.
Can members download or delete their data?
Yes, from their account. Requests can also go to the studio.
How do I report a security problem?
Write to security@elastudio.app. For privacy requests, write to privacidade@elastudio.app.